After-sales Philosophy

The after-sales philosophy of EBICO is centered around "Professionalism builds trust, service promotes brand". It adheres to the customer-centered principle and integrates efficient response, professional guarantee, and full-cycle care throughout the process. Relying on the global service network and intelligent technology, EBICO provides 7×24-hour round-the-clock response, and uses professionalism and kindness to fulfill the original intention of "building a brand through service".

International Coverage

The service network covers more than 60 countries and regions in Europe, Asia, North America, and South America. By setting up after-sales technical service centers in key global regions, we have strengthened international support to ensure that all global customers can enjoy 24-hour online service response. EBICO provides adaptable services for multiple fields, covering core industrial thermal energy application scenarios, and has customized service capabilities: based on parameters such as fuel type, emission requirements, and power range, we can design combustion systems specifically for customers, providing exclusive services from the early stage of condition investigation to the implementation of the solution.

01

Provide users with an introduction to the technical features of the product.
02

Support users' on-site inspection of product usage
03

Communicate with users about technical solutions
04

Install and debug the products for users, and provide technical training
05

Provide regular follow-up services, track and handle user feedback.
06

Implement the "three guarantees" policy for the product, which includes repair, replacement and refund.
07

Optimize product quality and determine future research and development directions based on user needs and market demands.
08

Carry out regular maintenance and servicing of the products, and ensure the supply of repair parts.

Highly technical

with continuous breakthroughs from the low-nitrogen benchmark to the hydrogen energy pioneer, technological innovation is the core competitiveness of EBICO. It has always led the direction of industry technological evolution.

Customization advantages

Customized R&D capabilities, products and services are available in over 60 countries and regions worldwide. According to each user's needs, non-standard burners are launched. The personalized design capability is continuously strengthened. Equipment can be customized based on parameters such as fuel type, load demand, and installation space. From the preliminary condition investigation to the scheme design, the entire process is provided with exclusive services.

Service guarantee, global service network layout

Set up the Asia-Pacific headquarters in Wuxi, China, to form a service system covering Asia, Europe and Africa. Respond to the "Belt and Road Initiative" policy to expand the international service radius, implement 7×24 hour all-day service, respond to user feedback within 2 hours, and form a virtuous cycle of "demand - solution - optimization and upgrading"

Eight Service Standards

Key Service Advantage

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